SHIPPING & DELIVERY POLICY

Thank you for choosing PJ Vastraa.

We curate and deliver Indian ethnic, contemporary and Indo-Western fashion from India to customers across India and selected international destinations.

Because our collections include ready-to-wear, order-basis, customized and specialized occasion wear, processing and delivery timelines may vary by product. The applicable timeline will be displayed on the individual product page or communicated at the time of order wherever applicable.

1. Shipping Coverage

Domestic Shipping — India

PJ Vastraa offers delivery across India to serviceable residential and commercial addresses through our designated logistics partners.

International Shipping

We offer international shipping to many destinations worldwide, including markets such as the USA, Canada, UK, Europe, UAE, Australia and other international destinations, subject to courier availability and the import regulations of the destination country.

Shipping availability for a particular destination will be determined at checkout or communicated before order confirmation where required.

2. Order Processing & Production Time

Ready-to-Ship Products

Products specifically identified as Ready-to-Ship and requiring no additional tailoring or customization are generally prepared and dispatched within 2–4 business days after successful payment confirmation.

The Ready-to-Ship timeline applies only to products specifically marked as such on the product page or otherwise communicated by PJ Vastraa.

Order-Basis, Made-to-Measure & Customized Products

Certain PJ Vastraa products may require additional preparation after an order is confirmed.

Before dispatch, orders may undergo size and fit review, quality checks, finishing and careful packaging. Where required, appropriate alterations or fit adjustments may also be completed to provide a better overall fit and presentation.

This may include:

  • Customized sizing or measurements
  • Specific length or fit requirements
  • Specialized stitching
  • Embroidery or artisanal detailing
  • Bridal and wedding ensembles
  • Special-order fabrics or designs
  • Other products requiring additional preparation

Such products may require additional processing time.

Standard order-basis products generally require approximately 7–10 business days for processing and preparation before dispatch.

Where applicable, the estimated processing timeline may be stated on the individual product page or communicated directly to the customer before or during order confirmation.

Important Note on Processing & Delivery

The processing periods stated above refer to the time required before the order is handed over to the courier for dispatch.

Dispatch does not mean delivery. Courier transit time begins after dispatch and is additional to the applicable processing or preparation period.

Estimated delivery timelines are stated separately in the Delivery Timelines section below.

3. Delivery Timelines

The delivery timelines stated below begin after the order has been dispatched and are estimates rather than guaranteed delivery dates.

The applicable processing and preparation time described in Section 2 is additional to these courier transit times.

Domestic Orders

Domestic deliveries generally take approximately 3–7 business days after dispatch, depending on the destination, courier serviceability and logistics network.

Remote or less-serviceable locations may require additional transit time.

International Orders

International deliveries generally take approximately 5–10 business days after dispatch, depending on the destination, courier serviceability, customs clearance and the destination country’s local delivery network.

International shipments may require additional time where customs inspections, import procedures, local regulations or other destination-specific requirements apply.

Product-Specific Timelines

Certain products may require longer processing or delivery periods because of customization, tailoring, embroidery, bridal requirements, specialized finishing or other product-specific requirements.

Where a specific processing or delivery timeline is stated on the individual product page or communicated by PJ Vastraa, that product-specific timeline will take precedence over the general estimates stated above.

Possible Delivery Delays

Delivery may occasionally take longer during festivals, peak shopping periods, public holidays, adverse weather, customs procedures, transportation disruptions, courier network delays, government restrictions or other circumstances beyond our reasonable control.

PJ Vastraa will make reasonable efforts to assist customers with shipment tracking and delivery-related queries where required.

4. Shipping Charges

Applicable shipping charges are determined according to the delivery destination, shipment characteristics, order value and shipping method.

The applicable shipping charge, if any, will be displayed at checkout or communicated to the customer before order confirmation.

Any promotional free-shipping offer will be subject to the specific terms applicable to that offer.

Free Shipping

PJ Vastraa currently offers complimentary standard shipping across India and selected international destinations.

Free shipping covers standard outward courier charges only and does not include applicable customs duties, import taxes or destination-country clearance charges.

5. Order Tracking

Once an order has been dispatched, PJ Vastraa will provide available shipment tracking information through the contact details associated with the order.

Customers can also use our dedicated Track Order portal on the PJ Vastraa website using the required order identification details.

Tracking availability and the frequency of tracking updates depend on the relevant courier and destination.

6. Split Shipments & Multiple-Item Orders

Where an order contains products with different processing or preparation timelines, PJ Vastraa may dispatch the products separately.

For example, a ready-to-ship product may be dispatched before an order-basis or customized product is ready.

Where separate shipments are made, applicable tracking information will be provided for the individual shipment(s).

7. International Customs, Duties & Taxes

International Shipping Terms — DAP (Delivered at Place)

Unless expressly confirmed otherwise, international orders are shipped on a DAP (Delivered at Place) basis, commonly referred to as duties unpaid (formerly DDU).

Any applicable import duties, customs taxes, VAT/GST and destination-country clearance charges are payable by the customer.

Where PJ Vastraa expressly confirms DDP (Delivered Duty Paid), the agreed duties-paid arrangement shall apply.

International orders may be subject to:

  • Import duties
  • Customs charges
  • VAT/GST or similar local taxes
  • Customs clearance charges
  • Brokerage or handling fees
  • Other charges imposed by the destination country

Unless expressly stated otherwise at the time of purchase, such destination-country charges are the responsibility of the customer.

These charges are determined by the relevant authorities and may vary according to the destination country’s laws, product classification, declared value and other applicable factors.

PJ Vastraa does not control or determine such customs assessments.

Customers are responsible for ensuring that the ordered products are permitted for import into their destination country and for providing any information or documentation reasonably required for customs clearance.

PJ Vastraa will not intentionally misdeclare the value, nature or description of a shipment in order to avoid applicable customs duties or import requirements.

8. Shipping Address & Customer Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Complete delivery address
  • Apartment/unit number where applicable
  • City
  • State/region
  • Postal/ZIP code
  • Country
  • Valid phone number
  • Email address

If incorrect or incomplete information causes a delivery delay, failed delivery, return-to-origin or additional shipping expense, the customer may be responsible for the resulting additional charges.

Customers should contact PJ Vastraa as soon as possible if they identify an error in their shipping information.

Once an order has been dispatched, changes to the delivery address or shipment destination may not be possible.

9. Delivery Attempts & Undelivered Orders

Courier partners may make one or more delivery attempts according to their applicable delivery procedures.

If an order cannot be delivered because the recipient is unavailable, the address is incorrect or incomplete, the shipment is refused, required customs action is not completed, or other circumstances attributable to the customer prevent delivery, the shipment may be returned to the sender.

Where an order is returned to PJ Vastraa for such reasons, any applicable return-to-origin, storage, re-dispatch or additional shipping charges may be payable by the customer before the order is re-shipped.

Any refund or cancellation arising from an undelivered order will be handled in accordance with the applicable Returns & Exchanges Policy.

10. Damaged, Tampered or Incorrect Shipments

Customers are encouraged to inspect the package carefully upon delivery.

If the outer package appears visibly damaged, opened, crushed, torn or tampered with, customers should, wherever reasonably possible:

  1. Photograph the package before opening it.
  2. Record a continuous, unedited unboxing video from the sealed package through the opening and inspection of its contents.
  3. Retain the original packaging and shipping labels.
  4. Contact PJ Vastraa Customer Support promptly.

Claims relating to damaged, incorrect, missing or materially defective deliveries should be reported preferably within 48 hours of delivery wherever reasonably possible, so that PJ Vastraa can investigate the matter and coordinate with the relevant courier or fulfilment partner.

The availability of photographic or video evidence may assist substantially in the investigation and resolution of shipping-related claims.

11. Lost or Delayed Shipments

If tracking information indicates that a shipment has been delayed, lost or otherwise affected during transit, PJ Vastraa may coordinate with the relevant logistics provider to investigate the shipment.

Resolution of a confirmed lost shipment will be handled according to the circumstances of the case and the applicable Returns & Exchanges / Refund Policy, together with any remedies available under the applicable courier arrangements.

Customers should contact PJ Vastraa if tracking information remains unchanged for an unusually long period or indicates a delivery problem.

12. Delays Beyond Our Reasonable Control

PJ Vastraa will make reasonable efforts to process and dispatch orders within the applicable timelines.

However, we cannot guarantee delivery within a particular period where delays arise from circumstances beyond our reasonable control, including:

  • Customs clearance delays
  • Severe weather
  • Natural disasters
  • Public holidays
  • Strikes or labour disruptions
  • Courier network disruptions
  • Transportation interruptions
  • Government restrictions
  • Import restrictions
  • Incorrect or incomplete customer information
  • Other unforeseen circumstances affecting production, transportation or delivery

13. Product-Specific Delivery Information

Certain collections and products may require additional preparation because of sourcing, tailoring, customization, embroidery, bridal requirements or other specialized fulfilment.

Where a specific processing or delivery timeline is stated on the individual product page, that timeline will take precedence over the general timelines stated in this policy.

Customers are encouraged to review the product-specific information before placing an order, particularly for wedding, bridal, customized and occasion-wear products.

14. Contact Us

For shipping, delivery or order-related assistance, please contact:

PJ Vastraa
A Fashion Label from PJ Universe
Indian Roots • Global Style

📞 WhatsApp / Phone: +91 70145 20175
✉️ Email: pjvastraa@gmail.com

We will make reasonable efforts to assist with shipping and delivery queries and coordinate with the relevant fulfilment or courier partner where required.