Returns, Exchanges & Cancellations Policy

Thank you for choosing PJ Vastraa — A Fashion Label from PJ Universe.

Our collections may include ready-to-wear garments, order-basis products, limited collections, handcrafted pieces, made-to-measure garments, bridal wear and specialized occasion wear. Because each product may differ in its production and fulfilment requirements, return, exchange and cancellation eligibility may vary by product.

Customers are requested to carefully review the product description, size guide, measurements and any product-specific terms before placing an order.

1. Return & Exchange Eligibility

For standard ready-to-wear products that are not specifically marked as non-returnable or final sale, a return or exchange request may be considered if:

  • The request is raised within 48 hours of confirmed delivery.
  • The product is unused, unworn, unwashed and unaltered.
  • Worn or used products will not be accepted for voluntary returns or exchanges.
  • All original brand tags, stickers, labels, branding attachments and safety seals must remain intact. Products with removed, cut, damaged or tampered tags, stickers, labels or seals will not be eligible for voluntary returns or exchanges.
  • The product is free from stains, makeup, fragrance, deodorant, damage, pet hair or other signs of use.
  • Original packaging, accessories and accompanying materials are returned wherever provided.
  • The product otherwise meets the conditions stated in this policy.

All voluntary returns and exchanges are subject to inspection and approval by PJ Vastraa.

2. Non-Returnable & Non-Exchangeable Products

Except where a remedy is required under applicable law, the following products are generally not eligible for voluntary return or exchange:

Customized / Made-to-Measure Products

Any garment produced, altered or customized according to customer measurements, requested lengths, colour specifications, personalization or other individual requirements.

Made-to-Order & Special Order Products

Products specifically sourced, produced or arranged against a customer’s confirmed order where such status has been disclosed before purchase.

Bridal, Wedding & Specialized Occasion Wear

Bridal lehengas, wedding outfits, engagement wear, sherwanis and specialized occasion garments specifically identified as made-to-order, customized, final sale or non-returnable.

Altered Products

Any product altered or customized at the customer’s request.

Final Sale / Clearance Products

Products clearly marked “Final Sale” or “Non-Returnable” before purchase.

Hygiene-Sensitive Products

Products or accessories specifically identified as non-returnable for hygiene reasons before purchase.

The use of a general promotional or discount code does not automatically make an item non-returnable unless the applicable offer or product terms expressly state otherwise.

These exclusions do not restrict remedies available where a product is genuinely defective, incorrect, damaged, materially different from the confirmed description or otherwise covered by applicable consumer law.

3. Size-Related Exchanges

Customers are requested to review the PJ Vastraa Size Guide carefully before placing an order.

For eligible standard ready-to-wear products, a size exchange may be considered subject to:

  • availability of the requested replacement size;
  • compliance with the return conditions stated in this policy; and
  • the product not being customized, made-to-measure, final sale or otherwise non-exchangeable.

If the customer selects an incorrect size, applicable return and re-dispatch shipping costs may be borne by the customer.

If PJ Vastraa supplies a size different from the size confirmed in the customer’s order, the matter will be treated as an incorrect order fulfilment issue.

4. Incorrect, Damaged or Defective Products

If you receive:

  • an incorrect product;
  • an incorrect size compared with your confirmed order;
  • a product damaged during transit;
  • an item with a genuine manufacturing defect;
  • a missing item from the confirmed shipment; or
  • a product materially different from its confirmed description,

please contact PJ Vastraa as soon as possible after delivery, preferably within 48 hours, so that the matter can be investigated promptly.

Please provide:

  • Order number
  • Customer name
  • Clear photographs of the product
  • Photographs of the outer packaging and shipping label
  • Clear photographs showing the affected area
  • A continuous, unedited unboxing video, where available

Customers are strongly encouraged to record an unboxing video, particularly for high-value, bridal, occasion and international orders, as it can assist in verifying transit damage, missing items and fulfilment discrepancies.

Please do not return any product without first receiving return instructions from PJ Vastraa.

After verification, an appropriate resolution may include replacement, exchange, repair where appropriate, store credit, refund or another suitable remedy depending upon the circumstances and applicable law.

5. Handcrafted Products & Natural Variations

Many PJ Vastraa collections may feature handcrafted techniques, embroidery, weaving, dyeing, Bandhani, Leheriya, Tie-Dye, prints, embellishments and other artisanal processes.

Minor variations in embroidery, print placement, dye distribution, weave, texture, embellishment positioning or handcrafted finishing may naturally occur and form part of the individuality of handcrafted products.

Such minor variations are not necessarily manufacturing defects.

However, a material difference from the product ordered or represented will be assessed separately.

6. Colour & Display Disclaimer

PJ Vastraa makes reasonable efforts to present product colours and details accurately.

However, actual colours may vary slightly due to:

  • mobile, laptop or monitor settings;
  • screen calibration;
  • photography lighting;
  • ambient lighting;
  • natural fabric characteristics; or
  • dye and handcrafted production variations.

Reasonable colour variation alone will not ordinarily be considered a manufacturing defect.

A substantial or material difference from the product represented will be reviewed separately.

7. Domestic Returns & Exchanges — India

Once an eligible return or exchange request has been approved, PJ Vastraa will provide the applicable return instructions.

For voluntary returns or exchanges arising from customer preference, including an eligible size exchange:

  • return shipping may be borne by the customer;
  • re-dispatch shipping may also be borne by the customer; and
  • applicable logistics charges will be communicated before processing.

Customers should use a secure and trackable courier service whenever they are instructed to return a product.

Where an approved claim arises from an incorrect product, verified defect or other error attributable to PJ Vastraa, the appropriate return, replacement or other resolution will be communicated by our team.

Please do not send any product to an address without prior authorization from PJ Vastraa.

8. International Orders

Due to international shipping costs, customs procedures, import regulations and cross-border logistics, voluntary change-of-mind returns and exchanges are generally not available for international orders, unless expressly agreed by PJ Vastraa or stated on the applicable product page.

This restriction does not limit remedies available under applicable law where an international customer receives an incorrect, genuinely defective, damaged or materially misdescribed product.

Customers should contact PJ Vastraa before arranging any international return.

Depending upon the circumstances, applicable law and logistics involved, an appropriate resolution may include:

  • replacement;
  • exchange;
  • refund;
  • store credit; or
  • another mutually appropriate solution.

International customers should never return a product without prior written return instructions from PJ Vastraa.

Any customs duties, taxes, brokerage charges, import/export expenses or other cross-border charges associated with a voluntary customer-initiated return may be the responsibility of the customer, where applicable.

International Customs Duties & Import Taxes (DAP / DDU)

Unless expressly confirmed otherwise, international orders are shipped on a DAP (Delivered at Place) basis, formerly referred to as DDU (Delivered Duty Unpaid).

Any applicable customs duties, import VAT/GST, tariffs, customs clearance fees or other destination-country import charges shall be borne by the customer.

Free International Shipping does not include customs duties or import taxes unless expressly stated otherwise.

Where PJ Vastraa specifically confirms DDP (Delivered Duty Paid), the agreed duties-paid arrangement shall apply.

9. Return Inspection

All returned products are inspected after receipt before a return, exchange or store credit is finalized.

PJ Vastraa may decline a voluntary return or exchange where inspection reasonably determines that the product:

  • has been worn or used;
  • has been washed;
  • has been altered;
  • has been damaged after delivery;
  • contains stains, makeup, fragrance, deodorant or other signs of use;
  • has missing, removed, cut, damaged or tampered original tags, stickers, branding labels or safety seals;
  • is missing supplied accessories or components; or
  • otherwise fails to satisfy the applicable return conditions.

Where a voluntary return is declined after inspection, the customer may be responsible for the cost of returning the product back to them.

This inspection process does not restrict statutory rights applicable to genuinely defective, incorrect or otherwise non-conforming goods.

10. Refunds & Store Credit

For an approved voluntary change-of-mind return, PJ Vastraa may issue the eligible merchandise value as store credit or a digital voucher, where permitted.

Unless otherwise stated, such store credit may be valid for 12 months from the date of issue.

Original shipping charges, return shipping costs, customs duties, taxes, handling charges and other non-recoverable logistics costs may not be refundable in voluntary-return cases.

Where a refund is required because of:

  • a verified manufacturing defect;
  • an incorrect product;
  • a material discrepancy;
  • another error attributable to PJ Vastraa; or
  • applicable consumer law,

the appropriate refund, replacement or other remedy will be processed according to the circumstances of the order and applicable law.

Approved refunds or store credits will normally be initiated after the returned product has been received and successfully inspected.

Where a monetary refund is approved, additional processing time by the customer’s bank, card issuer, payment gateway or financial institution may apply.

11. Order Cancellations

Standard Orders

Cancellation requests should be submitted within 12 hours of placing the order.

A cancellation may be accepted provided that the order has not already:

  • entered processing;
  • been specifically sourced;
  • entered production;
  • been customized or altered;
  • been packed; or
  • been dispatched.

Customers should contact PJ Vastraa immediately if they wish to request cancellation.

Customized / Made-to-Measure / Made-to-Order Products

Cancellation may not be available once work or procurement specifically for the customer’s order has commenced, including:

  • fabric sourcing;
  • fabric cutting;
  • tailoring;
  • customization;
  • embroidery;
  • embellishment work;
  • alteration;
  • special procurement; or
  • other production activities undertaken specifically for that order.

PJ Vastraa will assess the status of the order before confirming whether cancellation remains possible.

12. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If the customer refuses delivery or fails to accept an order without an approved cancellation, applicable shipping, return-to-origin, customs, handling or re-dispatch costs may be deducted or charged where legally permissible.

Any subsequent return eligibility will be governed by this Returns & Exchanges Policy.

13. Product-Specific Terms

Certain products or collections may carry specific return, exchange, customization or cancellation conditions because of their production method, customized nature, value, availability, limited-edition status or special sourcing requirements.

Where these conditions are clearly disclosed before purchase, the applicable product-specific terms will supplement this policy.

Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded.

14. Misuse of the Returns Process

PJ Vastraa reserves the right, subject to applicable law, to review or restrict voluntary return privileges where there is reasonable evidence of:

  • repeated misuse of the return process;
  • fraudulent claims;
  • deliberate product damage;
  • false defect claims;
  • substitution of returned products;
  • excessive or abusive return behaviour; or
  • other fraudulent activity.

This provision will not be used to restrict legitimate consumer complaints or statutory rights.

15. Contact Us

For returns, exchanges, cancellations or order-related assistance:

PJ Vastraa
A Fashion Label from PJ Universe
Indian Roots • Global Style

Email: pjvastraa@gmail.com
WhatsApp / Customer Support: +91 70145 20175

Operated by:
PJ Universe Ventures Private Limited